Last Updated: March 4, 2026

 

IMPORTANT NOTICE

Please read these Terms of Use (or "Agreement", "Terms") carefully. This Agreement is a legally binding contract between you and U4U. Access to and use of U4U App's products and services is expressly conditioned upon acceptance of this Agreement. If you do not agree to these Terms, you will not be able to access the U4U App or its products or services.

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PLEASE CAREFULLY READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 24. IT AFFECTS HOW DISPUTES ARE RESOLVED BETWEEN YOU AND U4U AND INFORMS YOU OF YOUR OPT-OUT RIGHTS.

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NOTE: Depending on your location, you may have rights under applicable local laws that cannot be waived. Nothing in this Agreement limits any such rights under those laws.

 

TABLE OF CONTENTS

1. Introduction

2. Who Are We?

3. When Do These Terms Apply?

4. Who Can Access U4U App?

5. App, Features and Content Are Not Intended to Provide Medical Advice, Diagnosis, or Treatment

6. Registration and Eligibility

7. Your Use of the U4U App

8. Export and Economic Sanctions Control

9. Limited License to the App

10. License to User Content

11. Use at Your Own Risk

12. Use by Minors Disclaimer

13. Subscriptions and Billing

14. U4U Houses

15. House Leads: Roles, Limitations, and Access to User Information

16. Crisis Protocol and Emergency Resources

17. Mandatory Reporting Obligations

18. Privacy in U4U Houses and Screenshot Limitations

19. Parent Subscribers and Dashboard Access

20. Passwords

21. Warranty Disclaimer

22. Limitation of Liability

23. Use of Mobile Devices

24. Third-Party Services and Links

25. Your Feedback

26. Enforcement Rights

27. Maintenance and Updates

28. Indemnity

29. Dispute Resolution and Arbitration

30. Governing Law

31. Notice and Takedown Procedures

32. Data Retention and Account Termination

33. Other Provisions

34. Questions, Complaints and Comments

 

01 INTRODUCTION

1.1. Please read the Terms of Use (or "Agreement", "Terms" for short) carefully. This Agreement is a legally binding contract between you and U4U. Access to and use of U4U App's products and services is expressly conditioned upon acceptance of this Agreement. If you do not agree to these Terms, you will not be able to access the U4U App or its products or services.

1.2. PLEASE CAREFULLY READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 29. IT AFFECTS HOW DISPUTES ARE RESOLVED BETWEEN YOU AND U4U AND INFORMS YOU OF YOUR OPT-OUT RIGHTS.

NOTE: Depending on your location, you may have rights under applicable local laws that cannot be waived. Nothing in this Agreement limits any such rights under those laws.

1.3. By creating an account or accessing or using the App, you acknowledge that you accept and agree to be bound by the terms of this Agreement. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE APP.

1.4. In addition to these Terms, the following terms apply and form part of your contract with us: our Privacy Policy available on our website ("Privacy Policy") and our Community Guidelines.

1.5. By accepting this agreement, you affirm that you: (a) have read this Agreement and agree to abide by its terms and the other terms incorporated into it by reference; (b) have reviewed and consent to the Privacy Policy; and (c) agree not to use the respective service or content for any other purposes as described in these Terms.

 

02 WHO ARE WE?

2.1. We are U4UTeen, a company incorporated in the United States, company number 12898410. So we will refer to ourselves throughout this Agreement as "U4U", "Company", "we" or "us".

2.2. The registered office of U4UTeen is 101 Primrose Path, Mill Valley, CA 94941.

 

03 WHEN DO THESE TERMS APPLY?

3.1. These Terms apply to all use of the U4U mobile application ("the App"), the websites (u4uteen.com, etc.), and all related services, features and content offered by U4U.

 

04 WHO CAN ACCESS U4U APP?

Age Requirements

4.1. MINIMUM AGE: You must be at least 11 years old to use U4U and access U4U's content.

4.2. USERS UNDER 13 REQUIRE PARENTAL CONSENT: If you are under 13 years of age, your parent or legal guardian MUST provide verifiable parental consent before you can create an account, as required by the Children's Online Privacy Protection Act (COPPA).

4.3. TARGET AUDIENCE: U4U content and features are designed specifically for girls ages 11-18. Users over 18 may not create accounts or participate in U4U Houses, with the exception of House Leads.

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Verifiable Parental Consent for Users Under 13

4.4. Before a child under 13 can create a U4U account, we require verifiable parental consent through one of the following methods:

• Parent provides consent through a verification email sent to the parent's email address, which includes identity verification steps

• Parent completes and submits a signed consent form

• Other methods as permitted under COPPA regulations

4.5. During the consent process, parents will be informed of:

• What information we collect from their child (including messages, mood tracking, activity responses, photos, and interactions in Houses)

• How we use that information

• Who has access to it (House Leads, U4U staff, other house members within the child's assigned House)

• Their rights to review, modify, and delete their child's information at any time
   

Parental Rights (Users Under 13)

4.6. Parents and legal guardians of users under 13 have the right to:

• Review all personal information collected from their child

• Request deletion of their child's personal information

• Refuse to permit further collection of their child's information

• Request that we stop sending notifications to their child

• Revoke consent and request account termination

4.7. To exercise these rights, parents may contact us at team@u4uteen.com with:

• Parent's name and contact information

• Child's username and/or email address associated with the account

• Specific request (review, delete, revoke consent, etc.)

• Verification of parental status (may be required)

We will respond to parental requests within 30 days.

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Age Verification

4.8. During account creation, you must provide your date of birth. We use this information to:

• Verify you meet minimum age requirements

• Determine whether parental consent is required

• Provide age-appropriate content and features

Providing false age information violates these Terms and may result in immediate account termination and deletion of data.

 

Enforcement

4.9. We do not knowingly collect personal information from children under 11 without proper age screening.

4.10. We do not allow people to use the App and access U4U if they are younger than 11 or if they are over 18 (as the platform is designed for teen girls ages 11-18).

4.11. If you are aware of anyone that does not comply with these limitations, please contact us at team@u4uteen.com, and we will take the necessary steps to verify age and delete or terminate their account if they do not meet requirements.

 

05 APP, FEATURES AND CONTENT ARE NOT INTENDED TO PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT

5.1. CRITICAL DISCLAIMER:

THE COMPANY IS NOT A LICENSED MEDICAL CARE PROVIDER AND THE APP IS NOT INTENDED TO REPLACE PROFESSIONAL MEDICAL ADVICE OR DIAGNOSE, TREAT OR MANAGE ANY ILLNESS OR MEDICAL CONDITION. U4U PROVIDES PEER SUPPORT, WELLNESS ACTIVITIES, AND EDUCATIONAL CONTENT—NOT MEDICAL OR MENTAL HEALTH TREATMENT.

HOUSE LEADS ARE TRAINED FACILITATORS BUT ARE NOT LICENSED THERAPISTS, COUNSELORS, PSYCHOLOGISTS, PSYCHIATRISTS, SOCIAL WORKERS, OR MEDICAL PROFESSIONALS.

THE APP IS NOT A MEDICAL DEVICE. MOOD TRACKING AND WELLNESS FEATURES ARE FOR SELF-AWARENESS AND PERSONAL GROWTH, NOT CLINICAL ASSESSMENT OR DIAGNOSIS.

PLEASE CONSULT WITH A LICENSED PHYSICIAN, THERAPIST, OR OTHER QUALIFIED HEALTHCARE PROVIDER BEFORE MAKING ANY DECISIONS OR TAKING ANY ACTIONS THAT MAY AFFECT YOUR HEALTH AND SAFETY. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ IN CONNECTION WITH THE APP.

IF YOU THINK YOU HAVE A MEDICAL OR MENTAL HEALTH EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY SERVICES IMMEDIATELY. DO NOT RELY ON U4U HOUSES OR HOUSE LEADS FOR CRISIS INTERVENTION.

5.2. WE DISCLAIM LIABILITY FOR ANY ERRORS OR OMISSIONS, OR FOR UNINTENDED TECHNICAL INACCURACIES, OR TYPOGRAPHICAL ERRORS IN THE PROVIDED MATERIALS, AS WELL AS ANY VIOLATION OF ANY ETHICAL OR MORAL STANDARDS APPLICABLE IN YOUR COMMUNITY TO SEXUAL EDUCATION AND RELATED MATERIALS.

5.3. SOME TRANSLATIONS ON U4U'S APP OR WEBSITE ARE POWERED BY MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE. U4U DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES FOR FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

 

06 REGISTRATION AND ELIGIBILITY

6.1. To use the App, you may be required to create or update an account ("Account") and will be asked to provide certain personal information, which may include your name, birth date, and email address.

6.2. All information provided during Account creation must be accurate. You will update that information promptly after it changes.

6.3. This information will be held and used in accordance with our Privacy Policy, which can be found at www.u4uteen.com ("Privacy Policy").

6.4. U4U reserves the right to deny admission to a House, in its sole discretion.

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07 YOUR USE OF THE U4U APP

7.1. Any content you submit through the App is governed by the Company's Privacy Policy. If you submit a question or response, you are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found in public areas or Houses. The Company and its licensors are not responsible for the consequences of any communications in Houses or public areas. In cases where you feel threatened or you believe someone else is in danger, you should contact your local law enforcement agency immediately. If you think you may have a medical emergency, call your doctor or emergency services immediately (911 or 988 Suicide & Crisis Lifeline). As a condition of using the App, you agree not to use the App for any purpose that is prohibited by this Agreement. You are responsible for all of your activity in connection with the App and you shall abide by all local, state, national, and international laws and regulations and any applicable regulatory codes.

7.2. You agree that if you take any of the following actions, you will be materially breaching this Agreement, and you agree that you SHALL NOT:

7.2.1. resell, rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the App;

7.2.2. modify, reverse engineer, decompile or disassemble the App;

7.2.3. copy, adapt, alter, modify, translate, or create derivative works of the App without the written authorization of the Company;

7.2.4. permit other individuals to use the App, including but not limited to shared use via a network connection, except under the terms of this Agreement;

7.2.5. circumvent or disable any technological features or measures in the App for protection of intellectual property rights;

7.2.6. use the App in an attempt to, or in conjunction with, any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright laws of any jurisdiction;

7.2.7. use or access the App to compile data in a manner that is used or usable by a competitive product or service;

7.2.8. use your Account to advertise, solicit, or transmit any commercial advertisements, including chain letters, junk e-mail or repetitive messages to anyone;

7.2.9. use your Account to engage in any illegal conduct;

7.2.10. upload or transmit any communications that infringe or violate the rights of any party;

7.2.11. upload media of any kind that contain expressions of hate, abuse, offensive images or conduct, obscenity, pornography, sexually explicit or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with this Agreement, and the Company's Privacy Policy;

7.2.12. upload any material that contains software viruses or any other computer code, files or programs that is malicious, technologically harmful or designed to interrupt, destroy or limit the functionality of any computer software, website or the App;

7.2.13. use any features or content from the App to diagnose, treat, or mitigate any health conditions or as a substitute for professional medical or mental health care.

7.2.14. share, screenshot, or distribute private information or content from U4U Houses outside of your House without explicit permission from all affected users;

7.2.15. impersonate another user, House Lead, or U4U staff member;

7.2.16. attempt to access another user's account or private information;

7.2.17. harass, bully, threaten, or abuse other users, House Leads, or U4U staff;

7.2.18. share child sexual abuse material (CSAM) or content depicting minors in sexual situations;

7.2.19. promote, encourage, or glorify self-harm, suicide, or disordered eating;

7.2.20. engage in hate speech or discriminatory behavior based on race, ethnicity, religion, sexual orientation, gender identity, disability, or other protected characteristics.

Any such forbidden use shall immediately terminate your license to use the App. U4U is granting you permission to use the App, but with the condition that you use it in accordance with the Agreement. If you violate these Terms by engaging in a forbidden use, the permission granted you to use the App will be revoked, and you will no longer be authorized to use it.

 

08 EXPORT AND ECONOMIC SANCTIONS CONTROL

8.1. The software that supports the App may be subject to export and re-export control laws and regulations, including the Export Administration Regulations ("EAR") maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control ("OFAC"), and the International Traffic in Arms Regulations ("ITAR") maintained by the Department of State.

8.2. You represent and warrant that you are (1) not located in any country or region that is subject to government embargo, and (2) are not a denied party as specified in the regulations listed above.

8.3. You agree to comply with all export laws and regulations to ensure that neither the App nor any technical data related thereto nor any direct product or products derived from or based on such technology received from U4U under these Terms of Use thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations.

 

09 LIMITED LICENSE TO THE APP

9.1. We grant you a personal, worldwide, revocable, non-transferable and non-exclusive license to access and use the App for personal and non-commercial purposes in accordance with the terms of this Agreement. You may not copy, store, modify, distribute, transmit, perform, reproduce, publish, license, create derivative works from, transfer or sell any text, graphics, logos and other source-identifying symbols, designs, icons, images, or other information, software or code obtained from the App without prior express written permission from the Company which may be withheld for any or no reason. You further agree not to download, display or use any content on the App that is provided by the Company or its licensors located on the App for use in any publications, in public performances, on websites other than the App for any other commercial purpose, in connection with products or services that are not those of the Company, in any other manner that is likely to cause confusion among consumers, that disparages or discredits the Company and/or its licensors, that dilutes the strength of the Company or its licensor's property, or that otherwise infringes the Company or its licensors' intellectual property rights. You further agree to in no other way misuse any content published by the Company or third-party content that appears on the App.

9.2. All rights, title, and interest in and to the App not expressly granted in this Agreement are reserved by the Company. If you wish to use the Company's software, title, trade name, trademark, service mark, logo, domain name and/or any other identification with notable brand features or other content owned by the Company, you must obtain written permission from the Company. Permission requests may be sent to team@u4uteen.com.

9.3. To avoid any doubt, the Company owns all the text, images, photos, audio, video, location data, software, code, and all other forms of data or communication that the Company creates and makes available in connection with the App, including but not limited to visual interfaces, interactive features, graphics, design, compilation of User Content (as defined below), and the compilation of aggregate user review ratings and all other elements and components of the App, excluding User Content (collectively referred to herein as the "Company's Content"). Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the App and the Company's Content are retained by us.

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10 LICENSE TO USER CONTENT

10.1. The App enables you to input personal notes, share your stories, post or upload content, and log certain information into the App ("User Content"). You retain all rights to such User Content that you post, share, or log in the App.

By providing your User Content to the App, you (a) grant the Company a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, exploit, modify, publicly display, publicly perform, create derivative works from, incorporate it into other works, change, reformat, and distribute your User Content in connection with providing and operating the App and related services and/or for the Company's promotional purposes (for example, by displaying on our website, within the App, in social media, on any website or platform in the internet as we may deem appropriate), subject to the Privacy Policy; and (b) you agree to indemnify the Company and its affiliates, directors, officers, and employees and hold them harmless from any and all claims and expenses, including attorneys' fees, arising from the User Content and/or your failure to comply with the terms described in this Agreement.

10.2. The Company reserves the right to review all User Content prior to submission to the App and to remove any content or media for any reason, at any time, without prior notice, at our sole discretion.

 

11 USE AT YOUR OWN RISK

11.1. Our goal is to help make certain health-related information more readily available and useful to you. However, the App cannot and does not guarantee health-related improvements or outcomes.

11.2. Your use of the App and any information, predictions, or suggestions provided in the App are at your sole risk. We make no representation or warranty of any kind as to the accuracy of data, information, estimates, and predictions that we may provide to you through the App and you agree and understand that the App is not intended to match or serve the same purpose as a medical or scientific device or healthcare provider.

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12 USE BY MINORS DISCLAIMER

12.1. THE INFORMATION WITHIN THE APP DOES NOT INCITE, INDUCE OR OTHERWISE PROMOTE ANY SEXUAL BEHAVIOR OR ACTIVITY AMONG MINORS AND DOES NOT DIRECT THE CONTENT OF COMMUNICATION TO ANY PARTICULAR PERSON. ALL INFORMATION PROVIDED WITHIN THE APP IS FOR GENERAL EDUCATIONAL PURPOSES ONLY.

12.2. We carefully examine the materials that we make available via the App to people between 11 and 17 in order to avoid any inappropriate or harmful content. We fully understand that moral and ethical rules might differ from country to country in defining what information related to sexuality is accessible to minors.

12.3. We neither intend nor knowingly publish sexually explicit content, or content that otherwise might qualify as harmful to minors or juveniles under applicable law. We make reasonable efforts to ensure that all materials provided by us on the App are based on facts only and are scientifically accurate.

Please be aware that individual ethical views on what is offensive or harmful to minors may vary from the requirements set for content that may be made available to minors under applicable law.

 

13 SUBSCRIPTIONS AND BILLING

13.1. Subscriptions. We may offer you the opportunity to purchase subscriptions that provide access to certain content, products or services for a specified period of time. Subscriptions continue indefinitely. We charge you on-going fees automatically on a regular basis until canceled. We explain the on-going fees, the billing frequency and how to cancel before you purchase.

13.2. Certain content, products or services included in subscription may change from time to time, as we introduce new features, develop our existing offering and sometimes retire features that aren't working out as planned. The features and content contained in the App may differ by country, language, relevant store, version or device.

By accessing the App you agree that your purchases are not contingent on the provision of any future functionality or features, or dependent on any oral or written public statements, and comments made by U4U regarding such functionality or features.

13.3. The App is available via the third-party platform operator Apple App Store. Therefore, when you make a purchase, you may additionally enter into a separate contract with the respective third-party service provider providing your app store, whose terms and conditions may apply. Depending on the respective third-party service provider's terms and conditions, you may need to exercise your rights of cancellation and revocation with these service providers.

13.4. Billing. You may purchase the parent subscription on a recurring basis disclosed to you prior to your purchase directly from U4U or through a third party by paying a subscription fee plus applicable taxes in advance.

13.5. Trial. Some of our parent subscriptions may include a trial period, where you can experience the application for a specified period at no cost or at a reduced price ("Trial"). Trials will automatically convert into ongoing paid subscriptions at the end of the trial period. To avoid being charged, you must cancel your subscription prior to the expiration of the trial period. Please review all applicable terms carefully before you sign up for Trial.

13.6. Price and tax changes. U4U may from time to time make changes to parent subscription, including recurring subscription fees and will communicate any price changes to you in advance. Price changes will take effect at the start of the next subscription period following the date of the price change and, by continuing to use the subscription after the price change takes effect, you will have accepted the new price. If you don't agree to a price change, you can reject the change by unsubscribing from the applicable subscription prior to the price change going into effect.

If we discover an error in the price of items you have purchased, we will contact you. You will have the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you, your purchase will be automatically canceled.

Tax rates or other fees are based on the rates applicable at the time of your monthly charge. These amounts can change over time with local tax requirements in your country, state, territory, county, or city. Any change in tax rate will be automatically applied based on the account information you provide.

13.7. Renewal. Your payment to U4U or the third party through which you purchased the parent subscription will automatically renew at the end of the applicable subscription period, unless you cancel your subscription before the end of the then-current subscription period.

13.8. Cancellation. You must cancel your parent subscription or Trial before it renews to avoid the billing of the fees for the next Subscription period. If you purchase your subscription through the App, you can cancel the renewal of your subscription at any time by contacting us by email at team@u4uteen.com and specify the email you used to register your account on the app.

13.9. Promotional offers. From time to time you may have the opportunity to purchase a parent subscription in the form of Promotional offer. Promotional offers may be for new users only and/or not be valid for all users and are only available for a limited time. Other restrictions may apply. After the promotional period, subscription automatically continues at the then-current regular price (subject to change), unless canceled, plus applicable taxes.

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14 U4U HOUSES

14.1. What are U4U Houses?

4U Houses are small communities of girls in the same grade who 1. share a feed that shows their responses to growth and wellness activities, 2. Share a messaging channel moderated by a U4U house lead to communicate with each other, 3. Can be matched with a sister in the same house for moderated messaging and activities to inspire each other to grow in their ability to communicate effectively, 4. Aggregate points to compete against other houses for prize points. 

Each House has a trained House Lead who facilitates activities, moderates and ensures a safe, supportive environment.

14.2. House Rules and Member Conduct

As a member in a U4U House, you shall not:

• Leave rude, harassing, insulting, provocative, discriminating, non-tolerant, religious, racist, political, homophobic, libelous, defamatory, unlawful, threatening, or offensive comments and statements;

• Post abusive, offensive, obscene, pornographic, infringing, sexually explicit images or any other materials (including links to such materials) prohibited under applicable law or regulations or that otherwise may be in conflict with this Agreement;

• Provide any medical advice or claim to be a healthcare professional;

• Advertise any product or service;

• Screenshot or share private House content outside your House;

• Share personal contact information (phone numbers, addresses, social media accounts) within Houses;

• Engage in any behavior that violates our Community Guidelines.

14.3. U4U's Rights and Moderation

At our sole discretion, we reserve our right to:

• Delete any inappropriate or irrelevant comments or materials;

• Delete or modify comments containing personal data, such as name, address, or email;

• Restrict or ban your access to U4U Houses at any time and without notice if we determine that the content or use of Houses is in violation of this Agreement;

• Use, copy, modify, reshuffle, move, change, publicly display, publicly conduct and distribute discussions, comments, and materials (subject to our Privacy Policy);

• Block your comments for any reasons or moderate them as we deem appropriate.

14.4. Disclaimer Regarding House Content

Any information posted in Houses shall not be considered as advice, drug prescription, or treatment suggestion. If in doubt about your health, consult a licensed healthcare professional. Please bear in mind that our users are not healthcare professionals and their recommendations may not only be inaccurate, but also harmful to your health and well-being.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW (INCLUDING, BUT NOT LIMITED TO, THE COMMUNICATIONS DECENCY ACT OF 1996, DIRECTIVE ON ELECTRONIC COMMERCE 2000/31/EC), THE COMPANY DISCLAIMS LIABILITY FOR ANY DIRECT OR INDIRECT CONSEQUENCES ARISING FROM THE INFORMATION, LINKS, AND MATERIALS POSTED BY USERS, ANY ACTIONS OR INACTIONS OF USERS, VIOLATIONS OF ANY APPLICABLE LAWS AND REGULATIONS.

 

15 HOUSE LEADS: ROLES, LIMITATIONS, AND ACCESS TO USER INFORMATION

15.1. What is a House Lead?

A House Lead is a trained facilitator (typically a college student ages 18-25) assigned to each U4U House to guide activities, foster positive community, and ensure safety.

15.2. House Leads ARE:

• Trained in facilitation, safety protocols, and community building

• Screened through background checks and interviews

• Required to complete ongoing training

• Available to support House activities and respond to safety concerns

• Able to see all content posted within their assigned House, including messages, photos, and activity completions

15.3. House Leads ARE NOT:

• Licensed therapists, counselors, psychologists, psychiatrists, social workers, or medical professionals

• Available 24/7 (they have designated response times and schedules)

• Providing clinical mental health services or treatment

• Qualified to provide crisis intervention or emergency mental health support

• Personal friends or peers (they maintain professional boundaries)

15.4. House Lead Access to Your Information

House Leads CAN see within their assigned House:

• All messages posted in the House

• Activity completions and responses

• Photos and content shared

• User profiles and basic account information

House Leads CANNOT see:

• Content from other Houses to which they are not assigned

• Detailed parent dashboard information

• Account payment information

15.5. House Lead Training and Responsibilities

House Leads are trained to:

• Create a welcoming, inclusive House environment

• Facilitate wellness activities and discussions

• Enforce Community Guidelines and these Terms

• Recognize signs of distress or concerning content

• Report safety concerns to U4U staff immediately

• Direct users to appropriate professional resources when needed

• Maintain appropriate boundaries with House members

15.6. What House Leads Will Do

If a House Lead sees concerning content or behavior, they will:

• Reach out to the user privately with support and resources

• Escalate serious concerns to U4U staff immediately

• Contact parents/guardians when safety is at risk

• Report to authorities when required by mandatory reporting laws

• Remove content that violates Community Guidelines

• Recommend professional resources (therapist, doctor, etc.) when appropriate

15.7. Limitations on House Lead Support

House Leads operate during specified hours and may not respond immediately. Response time expectations are typically within 24 hours during active periods, but this is not guaranteed.

If you need immediate support:

• Call 911 (emergencies)

• Call or text 988 (Suicide & Crisis Lifeline)

• Text "HELLO" to 741741 (Crisis Text Line)

• Contact your therapist, doctor, or trusted adult

DO NOT rely on House Leads for crisis intervention or emergency support.

 

16 CRISIS PROTOCOL AND EMERGENCY RESOURCES

16.1. U4U is NOT a Crisis Service

U4U provides peer support, wellness activities, and community connection. U4U does NOT provide crisis intervention, emergency mental health services, or medical care.

16.2. If You Are in Crisis

If you or someone you know is experiencing any of the following, DO NOT post in U4U Houses or wait for a House Lead response. Get help immediately:

 

IMMEDIATE EMERGENCIES:

• Suicidal thoughts or plans

• Self-harm urges or behavior

• Thoughts of harming others

• Sexual assault or abuse (current or recent)

• Physical abuse or violence

• Any situation where someone is in immediate danger

 

CALL IMMEDIATELY:

• 911 - For any emergency requiring immediate assistance

• 988 - Suicide & Crisis Lifeline (call or text, available 24/7, free, confidential)

• Crisis Text Line - Text "HELLO" to 741741 (24/7, free, confidential)

 

OTHER CRISIS RESOURCES:

• National Sexual Assault Hotline: 1-800-656-HOPE (4673)

• National Domestic Violence Hotline: 1-800-799-7233

• Childhelp National Child Abuse Hotline: 1-800-422-4453

• Trevor Project (LGBTQ Youth): 1-866-488-7386 or text START to 678-678

• Trans Lifeline: 1-877-565-8860

 

16.3. Non-Emergency Support

For situations that are serious but not emergencies (such as ongoing depression, anxiety, family conflict, or other mental health concerns), we strongly encourage you to:

• Talk to your parents or trusted adult

• Contact your school counselor

• See a licensed therapist or mental health professional

• Call your doctor

House Leads can provide support and encouragement, but they cannot replace professional mental health care.

16.4. Your Responsibilities

By using U4U, you understand and agree that:

• U4U is not a substitute for professional mental health care

• You will not rely on U4U Houses or House Leads for crisis intervention

• You will seek appropriate professional help when needed

• You will call emergency services if you or someone else is in danger

• You will not share graphic details of self-harm, suicide plans, or methods in Houses (this can be harmful to other users)

 

17 MANDATORY REPORTING OBLIGATIONS

17.1. Legal Obligation to Report

House Leads and certain U4U staff members MAY be mandatory reporters under state law. This means they may be LEGALLY REQUIRED to report certain situations to authorities, even if you ask them not to. We reserve the right to report concerning activity to appropriate authorities.

You will never be banned or punished for disclosing abuse, assault, or harm. We may need to take safety steps (like contacting parents or authorities), but you will not lose access to U4U for seeking help or sharing your experiences.

17.2. You Will Usually Be Informed

In most cases, we will inform you and your parents/guardians that a report has been made. However, there may be circumstances where:

• Authorities direct us not to inform you immediately

• Informing parents would place you at greater risk

• Law enforcement requests we not disclose the report

17.3. Mandatory Reporting may be a Legal Requirement

By using U4U, users understand and acknowledge that:

• House Leads and staff cannot promise confidentiality when mandatory reporting obligations apply

• Reporting may be required by law and may not be optional

• Reports are made to protect user safety and the safety of others

17.6. This Does Not Apply to Everything You Share

Most conversations in Houses are private and confidential. Mandatory reporting only applies to specific situations involving suspected abuse, neglect, or imminent harm. General discussions about stress, everyday challenges, friendship issues, school problems, and similar topics do NOT trigger mandatory reporting obligations.

17.7. Questions About Mandatory Reporting

If you have questions about what is or is not subject to mandatory reporting, you may:

• Speak with your parent or guardian

• Ask your House Lead before sharing

• Contact U4U Support at team@u4uteen.com

• Consult with a trusted adult